Terms & Conditions

Payment Policy

All payments for bookings are due on arrival unless specified in our cancellation policy below for specific dates/holidays/events. Arrival outside of office hours 5-7pm we will charge the card used to secure booking unless other arrangements are made with us.
If you want to prepay for your booking email us and we can either charge your card or provide bank account details.
If you wish to direct credit any pre payment or deposit due you must contact us in advance of the payment due date or you card will be used.
All credit cards payments either processed by us or used on arrival will incur a 2.5% processing fee.

Cancellation Policy

Standard: Free Cancellation up to 2pm 3 days prior to arrival. If you cancel after 2pm 3 days prior to arrival date or fail to arrive the booking is payable in full.
Xmas/New Year check in between 24 Dec -10th Jan:
Booking received prior to 31 July 2020 - 20% non refundable deposit is payable at time of booking, balance 80% due 30 September 2020.
Bookings received after 31 July 2020 - Full amount of booking is payable at time of booking, 50% is refundable up to 30 September 2020.
All bookings become fully non refundable from 30th September 2020.
Public Holiday Weekends: 20% non refundable deposit due at time of booking. Balance due 14 days prior to arrival date, booking become fully non refundable from 14 day prior to arrival date.
Maadi Cup Week: Free Cancellation up to 30 November. 50% non refundable deposit is payable on 30 November. Balance 50% payable 31 January. Booking becomes fully non refundable at 31 January.


Contact Us

Twizel Holiday Park
122 Mackenzie Dr, Twizel
New Zealand

Phone: +64 3 435 0507


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